FAQs


What forms of payment are accepted?

We accept online payment of VISA, MASTERCARD, DISCOVER and AMERICAN EXRESS for your convenience. We also accept business and personal checks, but this payment method must be prearranged prior to placing your order. Please contact us for help in prearranging payment by check.

Do you lease equipment?

Although, the Innovative Foodservice Companies do not lease equipment, we do have relationships with several qualified leasing companies that we work with to assist you in a lease-to-purchase agreement.

Will I be charged sales tax?

All orders that are shipped to addresses within the state of Florida are subject to Florida state sales tax. We do not charge sales tax on orders that are shipped outside of Florida.

I am not a restaurant, can I still buy from you?

Although we are primarily a source for the commercial foodservice customer, we welcome your business! The majority of our products can be used at home, but please keep in mind that most of the products we sell are designed for the power, utility and heavy use that is found in a commercial foodservice environment.

Why can’t I put a commercial range in my home?

Gas ranges and other pieces of cooking equipment cannot be sold for residential use because of the inherent hazard to the home. The gas equipment that we sell is certified by the American Gas Association (AGA) for commercial use only, not for residential use. Therefore, should your home ever experience a fire, in most probability, your homeowner’s insurance will not cover that incident. Your entire policy may be voided, regardless of whether the range was the reason for the fire or not. In addition, the manufacturer’s warranty is voided once this unit is installed in a private residence. These units do not have insulated cabinets and feature 24 hour pilots, which also presents a hazard.

What is your return policy?

No goods will be accepted for returns unless we are notified within five days after receipt, and then only upon our authorization in writing. All returned products and equipment must be in new, unused condition ad must be in its original packaging. All returns will be inspected for damage or usage prior to issuance of a credit or refund. All shipments must be freight prepaid to us. Except in cases of error on our part, there will be a reasonable handling charge made on all returns and/or exchanges. Special orders cannot be returned.

I ordered the wrong item, how do I return it?

Contact Customer Service to receive an authorization number from us. Once the item is received, we will process your new order, apply any necessary credits or charges, and ship the exchanged item to you. Remember, that any custom or special order items cannot be returned.

My equipment is malfunctioning, can I return it?

We do not accept returns or exchanges for any items that have been used. However, we will work very closely with you and a service agency to coordinate a service call in order to diagnose and repair your malfunctioning item as quickly as possible, under the terms of the manufacturers warranty.

My equipment is malfunctioning, how do I use the product warranty?

You can contact the manufacturer directly to request warranty service, or you can contact Customer Service for assistance in locating an authorized service agent in your area. Please review your product warranty carefully. Malfunctions that are caused by neglect or misuse may not be covered under the warranty and you will be billed by the service agency for the call.

I changed my mind, how do I cancel my order?

Orders that have not been shipped can be cancelled by contacting Customer Service at 1-800-226-9645 immediately, either by phone or email. If your order has already shipped and you still wish to cancel your order, you will be responsible for all round trip shipping charges. If your order already shipped, simply refuse it when it arrives, send it back at your cost and we will credit you for the order less the applicable shipping charges.

What should I do if the order arrived and there is visible damage to the package?

Be sure to note any damage or suspect areas of the shipment with the delivery person prior to signing and accepting the delivery. Contact Customer Service at 1-800-226-9645 immediately if you are unsure of whether you should accept the shipment or not. You do have the right to refuse receipt of a shipment if the damage is obvious. Please note any damage on the delivery bill and with the driver prior to allowing him to leave, as this will become a key component to filing the freight claim with the carrier for reimbursement.

Please remember that it is EXTREMELY important to always fully inspect your shipment before signing for it. Once you sign for a shipment, the carrier will assume that any damage discovered later did not occur during shipping and they will refuse any freight claims. Your signature on any delivery ticket is an acknowledgement that the shipment was received in good condition and without damage or shortage. If any driver demands to leave before your shipment has been inspected, note on the delivery receipt (near your signature) that the driver would not allow for inspection.

My order had concealed damage that was not noted on delivery, what do I do now?

In the majority of cases, the carrier will assume that the damage occurred after delivery and will refuse any claims against it. Please contact Customer Service at 1-800-226-9645 as soon as possible, as some carriers may consider a “concealed damage” freight claim, but only within 5 calendar days of the delivery date. Any claims that are filed after 5 days will not be considered by the carrier. We STRONGLY RECOMMEND inspecting all shipments upon delivery, even if you do not plan to use that item right away. We also STRONGLY SUGGEST saving all shipping cartons and packing materials. If packing materials are not saved, your opportunity to recover damages will be greatly restricted.

What happens when an item is out of stock?

Every effort is made to ensure that the items on out website are in our warehouse. However, there will be times when an item is on back order due to manufacturing delays, shipping delays or the quantity ordered is much greater than the amount that we generally keep in stock. Items that are not in stock cannot be ordered on the website. In order to keep our costs low, we are unable to backorder items for you or hold partial orders until additional stock arrives. To check on an arrival date of an item, please contact customer service at 1-800-226-9645 during our normal working hours.

Can I purchase used equipment from you?

The Innovative Foodservice Companies only sell new product. We do not sell used or refurbished equipment.

Where are you located?

Our corporate offices and main warehouse are located in Tampa, Florida. We have three other locations throughout the state of Florida. In Jacksonville we have a small warehouse and a showroom that is open to the public. You will find E.H. Thompson Company at 4655 Lenox Avenue, right off of the expressway. We also have two retail locations, Chefs Warehouse, in Orlando and Fort Myers.

These locations are there to serve not only the public, but our commercial customers for their last minute needs and to offer great pricing on all equipment and supplies. Chefs Warehouse in Orlando is located at 5059 Edgewater Drive, on the corner of Lee Road and Edgewater Drive. In Fort Myers, Chefs Warehouse is in the College Parkway shopping center, on the corner of College Parkway and US 41. All four locations are open to both the commercial and residential customer….everyone is welcome.

Can I get my purchase shipped to me?

Yes, we ship to all 50 states and to the Caribbean. After placing your order, a shipping quote will be emailed to you for your approval.

How is the shipping calculated?

Rates for UPS are calculated automatically based on the current rates, factoring in the dimensions, weight and how many boxes are to be shipped, and, of course, the distance. Rates for common carrier (truck freight) shipments are more difficult to calculate. In addition to the weight and dimensions of the items, the number of pallets needed and the freight classification, as well as the distance are all factors in calculating the rate. If your order requires a common carrier freight quote, we usually have this information by the end of the working day, which we will get to you.

What does standard shipping mean?

Standard shipping covers the shipment from our loading dock to your desired shipping address, insured up to $100. UPS shipments are delivered to either the front door or reception area, if available. Larger shipments, that are shipped by common carrier, will be delivered to your loading dock and will require a signature by the receiving personnel. If a loading dock is not available, the delivery will be made curbside, which means that the driver is only responsible for getting the shipment to the end of the driveway at your location, leaving you responsible for unloading, unpacking and taking the merchandise indoors. Please be aware the shipping costs do not include a liftgate. If you do not have a loading dock, we highly recommend purchasing additional liftgate service, especially for heavy and/or bulky items.

Are there any extra charges when shipping?

Yes, there can be! There are services that are not included in the standard shipping cost, but are available at an additional cost. When ordering large or heavy equipment and delivering to locations without a loading dock, you will need a truck with a liftgate. The liftgate is used to lower the shipment to the ground. If you require inside delivery, where the shipment is brought inside and set in place, keep in the original packing materials, if possible.

Can I have a shipment sent C.O.D.?

No, we do not ship any orders C.O.D. (Cash On Delivery). All orders must be paid in full prior to shipment.

Do you ship outside of the U.S.?

Yes, we will ship all over the world. International shipping rates are determined by a variety of factors, including but not limited to: weight, dimensions, number of boxes, destination, fees and tariffs and desired transit time. Please contact Customer Service at 800-226-9645 for assistance in determining the best shipping method to your destination.

How long have you been in business?

We have been in business in Tampa since 1897. Louis Wohl started in Ybor City, and moved to our current location in the early 1990’s. Since our inception, Louis Wohl has been a family owned and operated business in the Tampa Bay area. In Jacksonville, E.H. Thompson Company has been in business since 1912, once located on Main Street in a former Cadillac dealership, we moved to our current location in 2004. Chefs Warehouse in Fort Myers was established in 1991, as our first cash-and-carry store. We opened our second Chefs Warehouse in Orlando in 2007.

I want to open a restaurant, can you help me?

Most definitely we can. Your first step is to set up an appointment with our IF Design Team. A representative from our design department will meet with you to discuss your concept and location with you to start. We do design, and design/build which allows you to employ us as a single source. We would be responsible for the planning, design, specifying, purchasing and setting-in place of your new restaurant. We also offer installation. We arrange for start-up, calibration, adjustment and staff training on your equipment. To learn more about our design team visit www.ifdesignteam.com.

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